1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 2:00 PM (local time) will be processed the next business day.
During high-demand periods (sales, holidays, new product launches), processing times may be slightly extended.
You will receive a confirmation email once your order has been successfully placed.
A tracking number will be sent once your order has shipped.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Domestic Shipping
International Shipping
Please note: Delivery times are estimates and not guaranteed.
3. Shipping Carriers
We partner with trusted carriers to ensure reliable delivery. Carrier selection may vary depending on destination and shipping method.
4. Tracking Your Order
Once your order has shipped, you will receive an email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear.
If you do not receive tracking information, please contact us at:
[Insert Customer Service Email]
5. Shipping Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If an order is returned due to address errors, additional shipping fees may apply.
6. Lost, Stolen, or Delayed Packages
Mr Scense is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If your package is marked delivered but not received:
Check with neighbors or household members.
Contact your local carrier.
Reach out to us for assistance.
For significantly delayed shipments, please contact us and we will work with the carrier to resolve the issue.
7. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, duties, or taxes imposed by their country.
These fees are not included in the product or shipping price.
8. Shipping Restrictions
Certain products may have shipping restrictions depending on your location. If we are unable to ship to your area, you will be notified and refunded.
9. Order Changes & Cancellations
Orders cannot be modified or canceled once they have been processed or shipped.
If you need to make changes, please contact us immediately after placing your order.
10. Contact Us
If you have any questions about your shipment, please contact us:
Email [mrscences@gmail.com]
Business Hours: [9am to 10pm]
Brand: Mr Scense
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